Dominican Republic only

Last updated: January 2026

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This Refund & Return Policy applies to all purchases made through the website Boutique of PuPla Cigars SRL within the Dominican Republic.

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1. General Rule: No Right of Withdrawal

Due to the nature of handmade premium cigars, all sales are final.

There is no general right of withdrawal or return.

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2. No Returns on Opened Products

Opened, smoked, or otherwise used cigars are not eligible for return or refund.

This policy is based on:
 

• hygiene considerations

• product safety

• quality assurance standards
   

3. Damaged or Defective Products

If an order arrives damaged or defective, PuPla Cigars must be notified within 48 hours of delivery.

The customer is required to:
 

• submit a written notice of the issue, and

• provide clear photographic evidence of the product and packaging.
   

After review, PuPla Cigars will decide, at its sole discretion, whether to offer:
 

• a replacement (subject to availability), or

• a full or partial refund.
   

4. Non-Refundable Situations

Refunds will not be granted in cases involving:
 

• subjective taste or aroma preferences

• natural variations in wrapper color or surface texture

• normal aging or maturation processes of cigars

• delivery delays beyond the reasonable control of PuPla Cigars

• incorrect or incomplete delivery information provided by the customer
   

5. Discretionary Decisions

All refund or replacement decisions are made on a case-by-case basis and as a gesture of goodwill.

Such decisions do not establish any entitlement or precedent for future claims.