1. General Information

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At PuPla Cigars SRL, your privacy is important to us. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), where relevant.

This Privacy Policy explains what data we collect, how we use it, and what rights you have in regard to your personal information.

 

2. Data Controller

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The primary entity responsible for data processing is: PuPla Cigars SRL.
57007 Yasica Arriba - Puerto Plata - Dominican Republic
 

For order fulfillment, invoicing, and international delivery, we may work with our U.S.-based logistics partner:
HEYOOL LLC, located in Florida, USA.

 

3. Information We Collect

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We collect the following categories of personal data when you use our website or place an order:

• Name and surname

• Billing and shipping address

• Email address

• Phone number (optional)

• Payment data (via secure third-party processors)

• IP address and device/browser information

• Order and transaction history

• Cookies and website analytics data

We do not knowingly collect data from individuals under the age of 21.

 

4. Use of Data

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We use your information exclusively for the following purposes:

• Processing and delivering your orders

• Communicating with you about your purchases

• Improving our website and user experience

• Fulfilling legal and tax obligations

We do not use your data for profiling or targeted advertising.

 

5. Sharing of Information

 

We do not sell your personal data.

​We may share your data with trusted service providers solely for the following purposes:

• Payment processing (e.g., PayPal, Stripe)

• Shipping and logistics (e.g., UPS, DHL, HEYOOL LLC)

• Legal or governmental obligations (e.g., tax authorities)

All third parties are contractually bound to handle your data securely and exclusively on our behalf.

 

6. Cookies & Analytics

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Our website uses cookies to enhance performance and measure visitor behavior anonymously.

You may disable cookies in your browser settings at any time.

We do not use cookies to deliver personalized ads or track you across third-party websites.

 

7. Your Privacy Rights (U.S. Residents)

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Depending on your U.S. state of residence, you may have the right to:

• Access the personal data we hold about you

• Request deletion of your data

• Request correction of inaccurate information

• Opt-out of data sharing (if applicable)

To exercise your rights, contact: privacy@puplacigars.com

 

8. Data Security

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We implement SSL encryption, access controls, and secure servers to protect your data from unauthorized access or misuse.

 

9. Data Retention

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We retain personal information only for as long as required to fulfill your orders, comply with legal obligations, or resolve disputes.

 

10. Updates to This Policy

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This policy may be updated to reflect legal, technical, or business changes. The latest version is always available on our website.

Last updated: July 2025